Refund Policy

1stplay.ai by DotStori Technology LLP values any feedback from the customers and does everything to fix all possible issues. However, if you are still not satisfied with our products and services and may require a refund, please get acquainted with our refund policy.

Please note that purchasing a subscription license confirms Customers’ awareness of the features and functionality of the service, as they should have already examined EULA, information, and description about the service set forth in this agreement and on the official website.

Refunds are given in case of problems directly related to the quality of our service.

Refund Terms and Conditions:The contract can be revoked with a guarantee of a full refund within 14 days. After 14 days, but within 6 months from the date of purchase.

If the service is used more than 6 months, it becomes non-refundable. A refund request can be claimed only during the subscription period. Before requesting a refund, the customer must inform our Remote Assistance department of any issues that may arise in relation to our service.

Our Support department agents are obliged to take all possible actions within their competence to fix the problem. If they confirm that the problem cannot be fixed, the refund will be given. The company is not responsible for any independent actions taken by the customer or help from third-party companies.

To apply for a refund, one needs to send the request to support@1stplay.ai

After receiving the refund request the support agents may need from 1 to 5 days to process the received materials and provide the qualified reply.

If a refund cannot be provided due to the terms and conditions set forth herein, the customer will be notified about the denial via email or phone as soon as possible.

Once the refund is completed, further usage of the service becomes illegal.

The average time of the refund procedure is 5-7 days (the amount of time needed by the bank to process the payment). In case there is a doubled charge due to circumstances beyond the customer’s control, the Company is obliged to give the refund upon the first customer’s request.

All processing fees are non-refundable. The logic of the Refund Policy also applies to refund a subscription plan purchased with any type of discount.